CEDA and JASMIN support over the Christmas period

Posted on December 13, 2022 (Last modified on October 19, 2023) • 2 min read • 308 words
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As we approach the Christmas period, please be aware of the limited support arrangements in place which will result in CEDA and JASMIN services running “at-risk”.

While the shutdown of CEDA’s host organisation, STFC, runs from 15:00 on Friday 23rd December 2022 to 09:00 on Tuesday 3rd January 2023, only very few staff remain at work from Friday 16th December, so we are unable to offer a normal helpdesk service between those dates. 

CEDA and JASMIN services should therefore be considered to be running “at-risk” from 17:00 on Friday 16th December to 9:00 on Tuesday 3rd January 2023, with little or no helpdesk service available during this period. 

A “change freeze” is also in place as of 17:00 on Friday 16th December, so requests for new or changes to existing services will not be dealt with until the New Year.

CEDA websites, archives and services, including access to JASMIN, should be available during this period but will operate unsupported. Should any problems occur to our services, it is unlikely that these would be fixed until staff return in the New Year.

Emergency cover for site services (for issues such as fire or power outage) remains in place during the site shutdown period. Although we anticipate that the JASMIN infrastructure will remain operational throughout, it is possible that some issues may not receive attention until staff return in the New Year.  

All user queries received during this period will be answered as soon as possible from Tuesday 3rd January 2023.

To summarise: 

  • Friday 16th December 2022 17:00
  • change freeze starts
  • limited helpdesk support available
  • Friday 23rd December 2022
  • site closure at 15:00 GMT
  • services unsupported.
  • Tuesday 3th January 2023
  • site reopens
  • normal service resumes

The CEDA and JASMIN teams would like to take this opportunity to wish all our users a very Merry Christmas and a Happy New Year.

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