CEDA helpdesk changes - new service and new docs sitePosted on September 29, 2016 (Last modified on October 19, 2023) • 1 min read • 112 words
CEDA will be moving over to a new helpdesk system from 1st October to further enhance support for CEDA archive and service users and to offer greater support to JASMIN users.
The new helpdesk system will provide cleaner and clearer correspondence with our user community and will integrate into CEDA’s new help documentation site: help.ceda.ac.uk
The new help documentation site also incorporates new JASMIN documentation which will also be available to search from across the CEDA and JASMIN sites in the near future through a new help docs search icon.
We hope that the transition will occur smoothly and lead to an improved user experience overall.