There are a variety of ways of contacting CEDA for user support, data provider support, or other enquiries.
General news announcements are made available via our main news feeds and social media channels, details below. Please check these channels for announcements before contacting the helpdesk.
The latest CEDA news stories are on the home page, but past news items are available here.
Users are encouraged to also follow us via Twitter
If you cannot find an answer from our help documentation (CEDA Archive docs or JASMIN docs) or via the news channels listed above, then feel free to contact us.
You can contact us via one of our email addresses (preferred method) or phone.
Email us:
JASMIN services - support@jasmin.ac.uk
CEDA Archive services - support@ceda.ac.uk
Data Management and depositing data - data.management@ceda.ac.uk
If you are unsure which email address to use, please contact support@ceda.ac.uk and we will be able to redirect it to the appropriate helpdesk.
Phone us:
01235 446432 (please note the most reliable method to contact us is via email, as the phone is not fully supported)
For details of our support hours and commitment see here.
Postal address:
The Centre for Environmental Data Analysis, RAL Space
R25 - Room 1.122
STFC Rutherford Appleton Laboratory
Harwell Campus
Didcot
OX11 0QX
UK