Contact Us

There are a variety of ways of contacting CEDA for user support, data provider support, or other enquiries.

General news annoucements are made available via our main news feeds and social media channels:

CEDA News:

The latest CEDA news headlines are on the home page, but past news items are available here.

We also provide RSS feed and Atom feeds

Follow us:

Users are encouraged to also follow us via our social media streams:

Twitter: @CEDAnews  |  LinkedIn | Facebook

 

For all data centre queries please see the Data Centre Queries section below.

For summer placements and our outreach activities please see our "Outreach and knowledge Sharing" page.

If you would like to know about available job positions or student placements please visit our "Vacancies" page

For all other enquiries related to CEDA activities please contact us using the details below: 

Email address: support@ceda.ac.uk

Phone number: +44 (0)1235 446432

Postal address:

The Centre for Environmental Data Analysis

RAL Space
R25 - Room 1.22
STFC Rutherford Appleton Laboratory
Harwell Oxford
Didcot
OX11 0QX
UK

Data Centre Queries

There is a dedicated support team for data centre related queries. This team will assist with any queries related to data access, data availability and user accounts. Where possible the team will also be able to field some questions regarding the data itself, but may need to refere to the authors of the data to answer specific questions relating to production, quality or underlying science. 

Before contacting the helpdesk please ensure that you have checked our 10 FAQ (e.g. password, acknowledgements, etc) which answers the most common user queries.

Please do not send any attachments larger than 3Mb, without first contacting the Helpdesk. If you need to send a larger file then please deposit it in your Requests folder where it can be accessed by CEDA helpdesk staff.

If you contact the helpdesk, your query will then be directed to the appropriate person. We store and review all queries received to help us improve our service. To keep track of you query we use specialist software which, amongst other things, will provide you with a complete history of all messages related to your query. Please read the CEDA-AS BADC Query system for details of how the system works and an explanation of the format of the reply you will receive from CEDA.

The CEDA-Space (formerly UKSSDC) helpdesk is available at: support@ukssdc.ac.uk

The majority of queries will be responded to by the next working day.

Please note that the badc@rl.ac.uk and neodc@rl.ac.uk no longer work and users should email the main CEDA helpdesk email address instead

 

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